The European Commission has issued a formal request for information (RFI) to Shein under the Digital Services Act (DSA), following preliminary indications that illegal products, including child-like sex dolls and weapons, are being offered on the platform. Concerns arose after reports of such sales in France and multiple public reports, suggesting that Shein’s systems may pose a systemic risk to consumers across the European Union.
The Commission is requesting detailed information and internal documentation from Shein on how it prevents minors from accessing age-inappropriate content, including the implementation of age assurance measures, and how it ensures that illegal products do not circulate on its platform. In addition, the Commission is examining the effectiveness of the mitigation measures currently adopted by Shein.
Under the DSA, Very Large Online Platforms (VLOPs) like Shein are required to assess and mitigate systemic risks arising from their services, including risks to minors and the dissemination of illegal content.
This request marks the Commission’s third RFI sent to Shein as part of its ongoing monitoring of compliance by VLOPs with their obligations under the DSA. The Commission emphasized that it remains prepared to take further action if necessary to ensure consumer protection across the EU.