The Lithuanian Competition Council has completed its planned inspections of six online platforms operating in Lithuania as part of its supervision of the EU Regulation governing online intermediation services. The authority identified several instances of non-compliance and issued recommendations to ensure that all platforms align their practices with regulatory requirements.
The inspections formed part of the Council’s 2025 oversight plan and covered Treatwell LT, National Ticket Distributor (Bilietai PLG), Bolt Services LT, Pigu, Wolt LT and Varle. These companies were selected on the basis of their size, the scope of their activities and other relevant criteria. Between August and November 2025, the inspections were conducted remotely in accordance with the Council’s established procedures. Each company was informed at least ten working days before the start of the review and was required to complete a detailed questionnaire, which was assessed alongside publicly available information.
The Council examined whether the platforms respected the regulation’s requirements concerning the application of different conditions to goods sold by the platforms themselves and by their business users, as well as the obligation to disclose the reasons for any trade restrictions imposed on business clients. It also assessed the accessibility and clarity of each platform’s terms and conditions.
The investigation found that the terms and conditions of Bilietai PLG complied fully with the regulation. In contrast, the remaining platforms displayed nine instances of non-compliance in total. According to Agnė Richard, Head of the Council’s Internet Platforms and Retail Networks Research Group, some companies set more favourable conditions for their own products without adequately describing these differences or explaining the reasons behind them. She also noted that several platforms imposed restrictions on business users seeking to offer better terms through other sales channels without providing the required justification, and that in some cases terms and conditions were not easily accessible to business clients.
The Council communicated its conclusions to five of the platforms, together with proposals on how to correct the identified shortcomings. All companies subsequently amended their terms and conditions within the deadline set by the authority.
The purpose of these scheduled inspections is to gather information about the activities of online intermediation platforms and search engines, to monitor compliance with the regulation and to provide business users with guidance and methodological support. The 2025 inspections specifically focused on whether the platforms’ terms and conditions complied with the requirements laid down in Articles 7 and 10 of the Regulation, as well as the general obligation under Article 3 to ensure that such terms are clear, understandable and easily accessible.